An 82-year-old passenger traveling with Air India experienced a distressing incident when her wheelchair was delayed, resulting in her falling while attempting to navigate the airport terminal

An 82-year-old passenger traveling with Air India experienced a distressing incident when her wheelchair was delayed, resulting in her falling while attempting to navigate the airport terminal. This situation not only highlights the challenges faced by elderly travelers but also raises concerns about the accessibility services provided by airlines. In response to the incident, Air India acknowledged the situation and expressed regret over the inconvenience caused. The airline is expected to review its procedures to ensure better assistance for passengers with mobility issues in the future. This incident serves as a reminder of the importance of timely support for elderly passengers, emphasizing the need for airlines to prioritize the safety and well-being of all travelers.